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In Without Reservations, global business leader and hotel industry icon J.W. "Bill" Marriott, Jr., shares both the story of and the recipe for the success of Marriott International, one of the world's leading hotel companies. The company began with one family-run root beer stand and grew over eight decades, through his leadership, into a global corporation that is widely respected for the business it does and the way it does business. In 1964, on the eve of being named president of the company, Marriott's father, founder and then-CEO J. Willard Marriott, Sr., tucked a letter in his 32-year-old son's desk drawer. The letter contained insights and guideposts that proved invaluable as Bill Jr., blazed the trail not only for his company, but for the hospitality industry as well. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. Without Reservations is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold.
- Sales Rank: #65348 in Books
- Published on: 2014-05-05
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x .50" w x 6.25" l, .73 pounds
- Binding: Paperback
- 204 pages
Review
It's rare that someone like Bill Marriott comes along--his singular leadership has shaped the culture and the astounding success of a company of 300,000 people. Without Reservations reveals the enduring secrets of his incomparable leadership--a must read for anyone aspiring to build an enterprise, to lead or to succeed. --W. Mitt Romney, Former Massachusetts Governor and Bain Financial Founder
Bill Marriott is one of the best entrepreneurial minds in the business. He knows what it takes to build brands, relationships and a winning corporate culture. Without Reservations is a compelling story of how best-in-class service, integrity, loyalty and leadership turned a small, family business into one of the world s most respected companies. --Ken Chenault, CEO and Chairman, American Express
As our world grows more interdependent with each passing day, the most profitable companies will be those that find ways to benefit society as a whole within the framework of their business models. Bill Marriott knew this long before the dawn of the 21st century, and his results speak for themselves he has built an enormously successful global corporation on the idea that businesses should be responsible members of their communities, and that all people deserve respect and the opportunity to thrive. --Former President Bill Clinton
About the Author
Bill Marriott, Jr., became executive chairman of Marriott International, Inc., in 2012 after being the company's chief executive for forty years. He is an American business icon who has successfully created a multi-billion-dollar global hotel company. He divides his time between the Washington, DC, area and New Hampshire with his wife, Donna. They have four children, fifteen grandchildren, and seven great-grandchildren.
Most helpful customer reviews
3 of 3 people found the following review helpful.
A personal view on a family business
By Reen
Nothing new as far as how excellences in customer services is developed. But a family business that employs 10s of thousands world wide is impressive. A good story and easy read. You could knock it out in an afternoon.
1 of 1 people found the following review helpful.
Enjoyed this book. Bill Marriott does not just describe his successes; he also describes his failures and lost opportunities.
By Amazon Customer
Very interesting book, and an easy read. I stay at Marriott hotels frequently, and once had the pleasure to meet Bill Marriott. It's interesting that the employees at Marriott really view their jobs as a career, and are very positive about the company. After reading this book, you understand why. Bill Marriott does not just describe his successes; he also describes his failures and lost opportunities, and the beginnings of Marriott with his parents root beer franchise. I can understand the great success of Marriott after reading this book. A very thoughtful, interesting book. I talked about the book with the staff at the Marriott where I was staying. Every Marriott employee, and everyone in the hotel industry, should buy and read this book.
2 of 2 people found the following review helpful.
Decide to decide.
By Amazon Sammy
This book is full of life lessons. Decide to Decide is one of greatest lessons I took out of this book. This book reinforces good family values. Thank you Mr Marriot for sharing your story with the world.
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